Privacy Policy

Last Updated: 04 November 2025

At Stone & Etch, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

By using our website (www.stoneandetch.com) or any related services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to process orders, provide a better shopping experience, and improve our services. The types of data we may collect include:

Personal details – your name, email address, phone number, and shipping/billing address.
Payment information – processed securely through trusted third-party providers (we do not store your full credit card details).
Customisation details – text, photos, or designs you upload for engraving or personalisation.
Website usage data – IP address, browser type, pages visited, and cookies to improve site performance and analytics.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your purchase or account
Provide customer support and respond to enquiries
Improve our products, website, and services
Send marketing emails (only if you’ve opted in)
Comply with legal obligations

3. Sharing Your Information

We respect your privacy — your data will never be sold.

We only share necessary information with:

Payment processors (to securely process transactions)
Delivery partners (to ship your order)
Website and email service providers (to manage operations and communication)

All partners are required to keep your data safe and use it only for the agreed purpose.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and personalise content. You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to fulfil your order, provide ongoing support, or comply with legal and accounting requirements.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of the data we hold about you

To exercise these rights, please contact us at [insert email address, e.g. hello@stoneandetch.com].

7. Security

We use secure servers, SSL encryption, and trusted third-party payment gateways to protect your personal data. While we take all reasonable precautions, no online system can guarantee absolute security.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Stone & Etch

Email: [stoneandetch@gmail.com]