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Refund Policy

Last updated: [05 Nov 2025]

 

At Stone and Etch, every item is made to order with care and precision. Because our products are custom engraved and personalized, all sales are considered final once production begins. Please review our refund policy below for details.

 

 

 

1. Custom & Personalized Orders

 

 

  • Since each product is uniquely created based on your specifications, we do not offer refunds, returns, or exchangesfor custom-made items once engraving or production has started.

  • Please double-check all spelling, dates, and design details before submitting your order.

 

 

 

 

2. Damaged or Defective Items

 

 

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To resolve the issue quickly:

 

  1. Email us at stoneandetch@gmail.com with your order number.

  2. Include photos of the product and packaging showing the issue.

 

 

After reviewing your claim, we may offer:

 

  • A replacement of the damaged or incorrect item, or

  • A full or partial refund (if applicable).

 

 

Replacements or refunds will be processed once the issue is confirmed.

 

 

 

3. Cancellations

 

 

  • Orders may be canceled within 24 hours of purchase, provided that engraving or production has not yet begun.

  • After this period, cancellations are not possible due to the personalized nature of our products.

 

 

 

 

4. Shipping Issues

 

 

We are not responsible for:

 

  • Delays caused by the postal service or courier.

  • Incorrect shipping addresses provided by the customer.

    However, if a shipment is lost in transit, please contact us and we’ll work with the carrier to locate or replace your order whenever possible.

 

 

 

 

5. Non-Returnable Items

 

 

The following items cannot be returned or refunded:

 

  • Custom engraved or personalized products

  • Gift cards or digital items

  • Clearance or final sale products

 

 

 

 

6. Contact Us

 

 

If you have any questions or concerns about our refund policy, please reach out to our customer service team:

 

Email: stoneandetch@gmail.com

Phone: 07853847019

 

We’re committed to ensuring you’re happy with your Stone and Etch experience and will do our best to resolve any issues promptly.

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